Returns and Exchanges

The 30-day window

You have 30 days from the delivery date to request a return, exchange, or refund. Contact us within that window, and we'll walk you through the next step for your specific item.

Defective, damaged, or wrong item

If your order arrives damaged, defective, or different from what you ordered, we cover it. Message us with your order number and a photo of the issue, and we'll replace the item at no additional cost, or issue a full refund, your choice. Return shipping on defects is on us.

Wrong size or changed your mind

Every apparel item is made to order after you place it, so we can't restock unopened returns the way a retailer with warehouse inventory can. If you ordered the wrong size or simply changed your mind, message us within 30 days of delivery. We'll do our best to exchange for a different size at cost, or issue a store credit toward a future order. Return shipping on non-defect returns is the buyer's responsibility.

Items that can't be returned

Because every item is made to order, we cannot accept returns of:

• Items marked as personalized or customized
• Items that have been washed, worn, or altered
• Requests made more than 30 days after delivery

How to request a return or exchange

1. Open a message to us on our Etsy shop (best, so it's tied to your order), or email curatedthreadsoutdoors@gmail.com.
2. Include your order number, the item, and a short note on what you'd like (refund, exchange, replacement).
3. Add a photo if the item is damaged or incorrect, it speeds the process by a lot.
4. We reply within one business day with return instructions or the resolution.

Refund timing

Approved refunds go back to your original payment method through Etsy. Etsy typically processes refunds within 3 to 5 business days after we approve the return. Your bank or card issuer may take an additional few days to post the refund on your statement.

Where to send returns

Do not ship items back before contacting us. Return addresses vary by product because different items ship from different fulfillment partners, and we need to route your package to the right one. We'll send the correct return address in the message thread once we've confirmed the return.

Questions

Anything not covered here, message us on Etsy or email curatedthreadsoutdoors@gmail.com. We respond within one business day.